When we first got this we were very impressed, however that was very short lived. The first time we mapped the house all went well and it was great getting up to a freshly cleaned house. After a few months the map degraded, the outlines were changed and it frequently got stuck, when there was nothing to get stuck on. It would not recognise the areas/rooms we set up. We have checked firmware, cleaned and replaced what needs to be cleaned / replaced and it still gets lost or stuck halfway through. We contacted customer service [twice] who recommended reset to factory settings, we're on our 3rd attempt at this. Earlier today we were re-mapping the house after a reset and it finished 30% of the way through. great idea poorly executed Read more

Previously I had a deebot u2 pro and it served me 3 years. I decided to get a new one. I am happy with my purchase. Easy installation process. The app is easy and has good features. The boot has no problem with door thresholds. Suction is powerful. Does the job with light moping. It’s not loud and the battery lasts long enough to vacuum all rooms. Worth the price. Read more

I am reviewing this after 10 months of regular use in a 2 adult household without any pet, with 90% hard floor and about 10% mid pile carpet. This is my 1st robot vacuum / mop that uses an app, my previous robot was a Neato Signature XV vacuum with old school operation and no app function. This review is made in 4 categories, VACUUM, MOP, NAVIGATION, APP VACUUMING FUNCTION: Generally, I love the vacuuming function, it performs brilliantly as it claims on my hard floor and mid pile carpet. With regular vacuuming of the kitchen + bathroom daily and other rooms every 2-3 day, I now only need to haul out the conventional SEBO vacuum every 2 weeks for a really deep clean instead of weekly. Thanks to the superb suctioning power and the DOUBLE longer side brushes, the entire floor is clean without leaving any trace of dust behind, my house feels so much cleaner and therefore I have even reduced the frequency of dusting furnitures and other items. Initially I was skeptical of the roller brush because it is the nylon bristle type and not the rubber blade type, however, even with my excessive shedding of long hair, the bristles rarely have hair wrapped around it. The dust box is not the easiest to open but bearable, and it is large enough for a typical 2 bedroom Victorian house with 2 adults and no pet, while the filter is very easy to clean. MOPPING FUNCTION: Although the mopping function is very basic, I was very surprised how well this ‘mops’. I don’t think this is suitable for a weekly deep clean, it is best for maintaining the floor in between manual deep mopping. Since using this every 3-4 days in my kitchen and bathroom, I now only haul out the manual mop every 2 weeks or so instead of weekly. To avoid limescale issue, I only fill the reservoir with deionised water, about 30ml is plenty for my kitchen and bathroom, both floors measure approximately 2.5 square metres. I also spray the pad with plenty of floor cleaner. NAVIGATION FUNCTION: Great navigation, it avoids falling off the stairs flawlessly, maps each room really well, cleans all the edges and then moves logically in clean lines. Unlike the previous Neato which bumped onto some walls harshly and left black marks, this Deebot runs smoothly and does an excellent job of moving around furniture legs and avoiding bumping into walls and furniture. If it does occasionally bump into anything, the hit is only very gentle. This model does not have OBSTACLE AVOIDANCE feature but this is fine by me as I don’t have any pet and I rarely leave items all over my floor. APP FUNCTION: The initial installation and mapping was easy enough and did not cause any issue, while the scheduling function works well. There are also many features you can set to personalise your need including no-go zones, sweeping patterns, suction power, mop water control, etc. Although this model can technically support 2 maps, this feature is actually pretty much meaningless. For the 2nd map to work on a different floors, it must start from the dock on that same floor, this means you’d actually need 2 docks, otherwise, the next best option is to physically move the robot to the floor without a map and use the robot ‘manually', this also means both scheduling and no go zones cannot be set. Furthermore, if you have to physically move the robot manually into another room or area NOT on the “MAP’, the steps are quite annoying and archaic, while the app can often become glitchy also. Like a majority of Brits, I live in a 2 floor Victorian house and the only place I could ‘dock’ the robot is in the upstairs landing, this means only the landing and 2 bedrooms could be put on the MAP for auto ‘scheduling’, for the rest of the house I have to manually move the robot into place. Sadly, there is no instruction for this common house layout, but thanks to the excellent telephone tech support, I was provided with clear instructions by the very friendly and knowledgeable staff. To not cause any APP malfunction of the MAPPED rooms, the red switch on the robot must be switched off before physically moving the robot into the desired location, thereafter, the red switch must be switched on and the START button must be pressed either on the robot or on the app, however, the procedure is often very slow and even confusing as the app can often take too long to respond. When cleaning is complete, the red switch must be switch off again before manually moving the robot to the dock, thereafter, the red switch must be put back on, at this point, you need to check on the app that the MAP has been restored, if it isn't, any previously set ‘scheduling’ won’t function. In my experience, the MAP does not restore property about 4 out of 10 time, which is extremely annoying. When this happens, you will need to press START on either the robot or on the app, once it starts to move, you can end the job and send the robot back to dock, these steps should restore the MAP and any SCHEDULING should function as expected. Although the APP can be vastly improved for houses with more than 1 floor or steps between rooms, I am generally very happy with this robot. It is solidly constructed, and the entire machine feels of high quality. It vacuums superbly well and mops reasonably well for a robot of this calibre and price point. The excellent UK telephone customer service has been very helpful in resolving all my tech issues, it gives non tech savvy user like myself confidence in making this online purchase. Read more

رائعه Read more

Amazing! I did not use it yet for mopping but it does a great job to keep the floors - dust off! I connected easily with the app and Alexa as well. The price was discounted as well. Very, very happy with my new "toy"! Edit: Is the best thing I bought so far! makes my life so easy, I have programed it in the morning when everyone sleeps and in one hour the house has shinny clean floors. This is the best "investment" I have done to make my life easier! So happy that I ll buy one more soon! Read more

The mopping suddenly is not working I dint know what is the problem Read more

I love this robot because I have cats and used to have to vacuum everyday. I just don’t know why it keeps avoiding some parts of the house even tho there’s no obstruction Read more

Works the first week and then it stops It keeps turning offline and doesnt do cleaning as scheduled. Once it does cleaning, it never finds back its charging dock although it goes back to it but gives messages that charging dock not found and it never charges. I didnt like the product and don’t recommend it. I am very disappointed Read more

The best value for money deal ??

Il saved my Life ?

I only owned this product less than a month , bumper is stuck and have received no support to send it to a service center . It was suggested I buy another one & wait for a refund on the other ?.Appalling customer support for the ME region.

بعد حيره كبيره بالانواع و قلة خبرة الناس بالمكانس الروبوت اعتمدت هي والحمد لله طلعت ممتازه ?انصح فيها و بشده

This is a very nice product

I have been using the Deebot for about 4 months now and initially it worked perfectly. About halfway through month 3, it started doing incomplete jobs leaving out a large chunk of uncleaned areas (mainly the carpet area which it used to go over during the initial days). As of the time that im writing this review, the Deebot completely avoids the carpet area and just completes its job card without even attempting to go onto the carpet area. A bit disappointed by that but otherwise its pretty handy.

Performance is good,easy to use

I will provide feedback later. But where i can but auto empty station for this?

It doesn't go on carpet!!I don't no why!! I have two carpets be it want goon any one?! And the sound is little loud

عملية جدا عجبتني و المسح بالميجيد ..كتير مناسبة للبيت يلي فيه اطفا

REMINDER #5 (I have been writing to you since Oct 2023)Words fail me !! I'm just shocked at how bad customer service is for ECOVACS !! This is now becoming a FRAUD. You not only refused to provide warranty / after sales support to your defective ECOVACS product... you have conned me into buying another expensive product with the promise of 65% refund as compensation for the earlier not-working-piece-of-junk-ecovacs-vacuum..... and now that I've ordered and paid for it, you refuse to acknowledge my emails and refunds the 65% amount as promised !! This is SHOCKING, UNPROFESSIONAL AND DOWNRIGHT FRAUD. I am planning to file a formal complaint against your fraudulent practices in UAE !!Extremely-unhappy-feeling-cheated-customer

Amazing product and quality

Very bad customer service, I don't recommend this product

The voice is very loud and battery finsh very fast

اريد ارجاع المنتج

Dear SirWe had to return the product as the mop was not working and kindly note it had not come in orginal packing and your delivery person was not willing to wait to check the items as it was highlighted to him that the packet is opened.

Not recognizing the carpet, looks like sensor problems

لاتنظف بشكل كلي

The product is amazing

Every time I need to connect with Internet,now a days it is not connecting as well.

OMG…Amazing, helpful and smart productIt deserves more than 5 stars

This is disaster by Amazon! They doesn’t have contact details of this later on the internet I found this number on internet and this number doesn’t work.0720204088This is the service of Amazon!

Does good job and lot of programming options. Amazing suction power and the amount of dust it collects even used regularly. Mopping isn’t great even though

The device quality is good. But it is utterly impossible to use due to the faulty software. Device keeps forgetting the maps and almost everytime you need to do a full house scan before you can start cleaning. The device always struggles to find it's way back to the charging dock. There is no child lock available, so, if you have small kids you are in trouble for sure. In effect it takes a lot of effort than taking you classic broom and clean it by yourself.

رائع

The product is excellent and warranty was fully respected, I had a small technical issue and I have contacted the supplier through Amazon, they replied very positively asked to confirm a new order to replace the one I had and after I have received the new one they have refunded completely the amount and they asked to keep the old one without return based on trust that it has a technical issue.

After a few weeks it doesn't work properly and cannot map the house

ممتازة جداً للأمانه و التطبيق أيضاً سهل الاستخدام ، البطارية ممتازة ، كان خيار موفق بعد البحث لأيام ، أنصح و بشدة ..موفقين

جيدة اشتريتها للمرة الثانية ..في المرة الاولى اخدت ديبوت 950 ولكن تعطل عن العمل بعد عامين من شرائه …والبوم اشتريت نفس الشركة المصنعة لانها الافضل بين خيارات الشراء

المنتج جدا ممتاز ومفيد وعملي للغاية

وصلني المنتج ناقص قطعة ليش كما موضح في الصور

Good vaccum cleaner and a good suction power but you cannot rely on the moppingOverall good product

Does the job precisely

Its function amazingly. It is clean and mop easily but the only thing that I didn’t like it that it takes time till it find its charger place

Does the job what is designed for . 10/10 for vacuuming & 8/10 for moping .Detects all objects , cleans thoroughly . Don’t know how we managed without this for so long :)

Overall is ok

Good product but it won’t climb any small threshold

Itdoes not come back to its charger

I recently bought a robotic vacuum from Amazon, and it's a game-changer in home cleaning. Its ability to vacuum and mop with an interactive map and custom cleaning plans ensures every corner is cleaned. You can adjust the cleaning pressure and specify areas, making it...

Amazing

Have been using it for the past week and am very satisfied with the results.

I bought this robot from last May, now after 5 month really I can't without it. It is vaccuuming well, mopping is ok not bad. Battery life very good. Can vaccume and mop my big flat and still charged. Can use it for vaccuuming only when you remove the mop and when attach...

انصح بشراء قطع مسح اضافيةمكنسة رائعة وبامكانك تحدد مساحة معينة مش ضروري الغرفة كاملة مثلاحبيت المنتج شكرا

Amazing machineI strongly recommend

hello, my robot doesn't work well Anyone knows where I can send it to fix it? I think is the wheel...

Highly impressed with the ECOVACS Robot Vacuum Cleaner! It effortlessly navigates through various surfaces, effectively picking up dust and debris. The smart mapping technology is a game-changer, ensuring thorough cleaning in every corner of my home. The sleek design and...

Its been 3 days I started using it.It really working great first it cleans corners and edges then centre area.This robot mops really well.overall I m happy in investing this gadget and now feel like can't survive without having it.

This is really a great device. It cleans every corner of the house. Moping is not so great, which is expected.

Tried it once so far, works like a charm.

I’ve purchased this vacuum cleaner robot based on the other reviews. Vacuum is not bad but the mopping pad have to be out. When I install the mopping pad the robot is driving with the back and in no following any map and it’s going to be stuck on the first obstacle. However...