First, the laptop is great. But I did run into a little trouble. There was an electronic burning smell, and then the fan wouldn’t shut off and the computer overheated. So I had to send it in. Acer did a terrible job with their warranty-covered repair on my laptop. First, I had to provide my own packaging for sending it back. If I wanted insurance (which they didn’t cover) I would have had to pay the entire shipping cost myself). Second, they took nearly three weeks. I sent them a laptop with a 2 TB hard drive and 64 GB of RAM, and they return it with a less than 1 TB hard drive and 16 GB of RAM… and what I’m hoping is the missing pieces from my laptop, which they included in a separate baggie. I don’t have the required screwdrivers to open up the laptop. So I either have to pay someone to install my (hopefully) missing hard drive and RAM, or I have to buy screwdrivers to open the laptop and do it myself. I’ve never worked on laptops before, just desktops. Read more

The screen quality is better than my last ACER. So far, the storage capacity and battery life have been awesome. I’m not having any issues with the gaming capability either. Having the right-side ctrl button be changed into a button for copilot is a little annoying though. I keep trying to copy, paste, and save on reflex while working on paperwork and it basically jumpscares me with a pop-up screen. Good value for the price though. A similar setup would have cost me way more. Read more