I purchased the Samsung Frame TV on 14 August and it was delivered on 15 August. Within two weeks, a brown spot appeared on the screen due to a manufacturing defect. I contacted Samsung immediately on day 15 and relied on their assurances for a technician visit, which caused me to miss the Amazon return window. After weeks of back-and-forth, Samsung has refused to replace the faulty TV, citing their 14-day replacement policy, and offered only a repair. This is extremely disappointing. A brand-new TV should not arrive defective, and customers should not be penalised for relying on the manufacturer’s guidance. I do not recommend purchasing from this seller due to poor post-sale support. Read more