Not all replies from sellers are returned by email! Amazon had the replies and I didn't see them at first! This caused some confusion for me! Read more

My first review - I bought the IQAir GC MultiGas XE Air Purifier. This purifier comes in 3 PIECES. So the delivery date state is for 1 of the times. I was informed today Dec 27, 2024 that there is 0 inventory of the carbon air cartridge filters for the system. My sick husband NEEDS this filter, and they weren't able to deliver. They don't have an ETA on when they will be receiving carbon air filters that fit the unit. If you need this, DO NOT BUY because they will not deliver the item you need. In addition, now I'm getting the run around on how to return the purifier without the filters (the only piece delivered). They are trying to make ME PAY FOR SHIPPING back which costs $160. Working through this now and will update. I called IQAir and talked to a horrible customer service lady that told me to reach out to Amazon, rather than help me generate a shipping label to ship it back to IQAir. For a $1600 filter, I'm extremely disappointed that I've gotten the run around to try to make things right for my husband who needs this in our home. I've dropped about $5K with this company over the past few weeks, and can't believe they can't help me out. 0/10 experience, will be looking elsewhere for air purifiers. EDIT: Waiting on refund, IQ Air provided me with shipping labels after complaining. Luckily the product showed up 1/2 missing. We purchased one of these 2 weeks earlier and it rattles now. Will be returning. Opted for the Austin Air purifier instead. Much higher build quality. Read more

I got the product in wonderful shape, but I went to chat and they could not even tell me where the YouTube are to know how to operate it. I had to put the filters in and nothing tells me what things mean. You don’t get a manual or a link to it…app Read more

I got this multicast air purifier because I have chemical sensitivity and it’s severe and when something gets in the air and bothers me it makes me sick and stays in the air for a long time. So I got this to help clear the air faster and keep the air fresh and clean for me. I also have bad allergies and allergic things so this so far is helping me a lot I think it smells fresh and clean. Although I’m still trying to get past the new chemicals of the machine it self but I put it in a far room for now so it can clean its own smalls out of the air before it gets to me and it’s been ok so far. I love the app and how it revels up at even lower levels and says it unhealthy for sensitive groups at that point makes me feel like someone gets me. I can control from the app and turn it on a manual fan setting or balanced where it runs on low until something gets in the air and it ramps up. I love that it can tell at the low levels even that it needs to clean the air more so the fan goes on full blast. This is a great machine This video is when it detects something and turned up all the way to high levels this is standing right at it so the sound being right at it sounds like this. Read more