FINALLY!! This is the THIRD laser I’ve bought in 2 weeks and it actually connects to the computer and works fine with both laserGBRL and Lightburn. Etches/engraved steel and glass with no issue and very clean. The laser itself is definitely what it says and is quite powerful. It does a really nice, detailed engraving of photos too! I am an absolute beginner i.e (just taught myself to use lightburn like 2 days ago) and I was happy with the ease of use and assembly. Instructions are pretty ehh but whatever.. use your brain and you’ll be ok, hopefully. Cons: There are no physical limit switches so be careful and take your time to make sure you place your file correctly. Don’t trust lightburn to follow your input of the laser dimensions. Doesn’t come with a honeycomb panel so you’ll have to buy one or put down a piece of sheet metal like I did. Anyhow.. nice powerful laser for the money in my opinion! Read more

This engraver is perfect for starters like me. It’s a decent size and it’s simple and quick to assemble. I wish it came with risers but I think I can purchase those separately. It’s also carefully packaged as well. The machine is a nice matte black so it looks sleek and it’s easy to wipe off the dust and debris after each job. I had an issue with the alignment and balance of it so I reached out to Longer and man were they quick to help. The great customer service that comes with makes the price point worthy even more. Read more

Ok, so most people write a review about the product and then babble on about the packaging and all sorts of other useless information. Here’s a review with some important information I wish someone would have told me when I bought it. So here we go: The laser itself works great. Assembly is easy. There’s plenty of YouTube videos that show step by step. It comes with all of the wrenches to assemble it. Watch the videos on YouTube, they’re invaluable. Here’s what I wish I knew…. Yes, it will engrave metal/mild steel, BUT you have to purchase a laser ink to spray on it first because the laser alone does not leave the black marks on bare steel. It etches it and you can feel it and even see it if the lighting is right, but it’s shiny. The laser ink gets sprayed on first and then the laser etches the steel AND burns the ink into the metal at the same time. The ink is $50 a can plus tax and shipping. And I already know what you’re thinking but let me stop you now…no, spray paint doesn’t work. I tried it. So, if you’re looking to etch metal, this puppy will do it, but at a cost. They sell 2oz. cans of ink and 12oz. cans. The 2oz can is about $25 ish but if you’re doing much at all, that ain’t gonna last long. So know that going into it. If you’re etching wood, you’re good to go. No special equipment or anything is needed to do wood. Although, if you are doing wood, it’s highly recommended that you also get the air assist to help avoid any fires and keep the lens from getting smoked up. I also went and bought an inexpensive HP laptop for $399 to run Lightburn software. It has 8 gigs of RAM and that is more than enough to run the software. The other big thing that I wish I knew is that this particular version of the Longer laser products DOES NOT work with their mobile app. They do have a laser that is compatible with their app, but the Longer Ray5 is not yet compatible. So know that going in. I bought it thinking I could run it from my iPhone….nope. With all that being said, I don’t regret the purchase one bit, I just wish I knew it was going to cost me a laptop and a $50 spray can of ink. May the odds be ever in your favor! Read more

It’s helps me a lot to grow up my business and enter new sector of the business it’s easy not complicated at all efficient deserve each cent setting clear and easy installation is easy clear cut of the wood support team is available and fast response if needed much much recommended Read more

I order the Longer ray5 laser and it worked great and after having it for 5 days the laser stopped working. I reached out to Longer customer service and they sent a troubleshooting guide line over and i did the checks and reach back to then and explained the laser dont work. They sent a new laser and i used it for about 10 days maybe 4 hours worth of use and it stopped working again. I did some checking and a ton of people are having this issue. i am trying to get ahold of the longer group again to see if i can return this unit as it is broke down more then i use it. Read more

Buyer Beware, got the 10 watt Longer laser for a Christmas present from my wife. Within a week I started having issues with the damn thing starting and booting up. It progressively got worse and I filed a warranty claim with Longer. Several emails later and a recording of the startup issues I was having and I got a strange email from Longer tech support stating: support@longer.net Thu, Jan 30, 4:40 AM to me Dear sir/madam Hello, thank you for your reply. After the goods are shipped, I will contact you actively. I wish you a happy life. Nothing has happened since this email. The laser finally died completely so I took the controller off and opened it up. The start/stop switch is in pieces. I just sent an email back to longer asking for a return and refund. We'll see what happens... An update to my review. Longer sent a replacement controller which I installed. The laser is working great now. If I hadn't had to jump through hoops to prove there was a problem, I would give them a higher rating. The laser works well now, but dealing with the customer support was a pain. Read more

I am completely new to using lasers. I bought this with the intention of asking someone for help, but I was able to (easily) put it together myself in under an hour. It was a lot simpler than I was anticipating. I was able to use the basswood that came with it and test the three gcode files on the SD card without any issue. The laser works extremely well. I'm impressed. Thank you! Read more

Missing thins inside the product Read more

I'm new to this kind of thing and I own a business so instead of me paying extreme amount of money to having hats made or coolie cups I thought why not buy one of these and give it a shot. Amazon notified me that it went on sale and that's when I bought it and I don't regret it. It definitely takes some time figuring out the software how to do this and that just like anything. But so far it has done great in the pictures the bigger burn was a one hour burn. I did make legs to extend the platform up because they wanted way too much money for plastic legs that just screw onto these things. Also bought a platform to work on that wasn't too pricey. You can be in this with the platform if you make your own legs less than 300. The only complaint I have about the software is they don't offer an eraser like word art or whatever you would call it. The assembly was one of those deals you take your time and you read the instructions very carefully but they are worded well. So it definitely takes some practice figuring out how to lay things out how they work but it will pay off in the end!!! And just a note to anyone that gets one of these when you hit stop on the burn it doesn't return back to the original start point so when you stop you're screwed on trying to save whatever you're working on. I highly recommend cutting pieces of cardboard to practice figure out where the layout is and all that stuff. Read more