Screen went wash washed with swirling colors the first day I got it, which is today. I shut the lid and when I open it it's white washed. I tried turning it on and off, nothing. So now I'm trying to reset it to see if that works. For the amount of money I paid for. 14gen gaming laptop that I was very excited to get, I shouldn't have to go through this 1st day. This is insane. Reset brought my screen back, but I am worried it's going to do it again. I'll keep an eye on it and see what happens. I hope I don't have to return it. To be continued..... edit: 9/12/2024 I've had it for a few months now, and it's starting to feel like I've had it for a year with these tech issues, and bugs. I seem to be having some issues. Armory crate Aura sync I wouldn't be able to access it after my laptop sleeps or is restarted, and I would have to restart it a second time to be fixed. Even unable to change dynamic lighting setting would be stuck on one of them even if I click the others the light wouldn't change over, and I have to restart. Sims 4 keeps crashing no matter what I do. Sometimes my lockscreen picture would be met with no picture and a black screen, and I would have to restart to get it back. It just feels buggy. Read more

great custom service Read more

Please refund as soon as possible thanks Read more

This thing is powerful. Definitely gets hot, so I'd recommend a cooling pad. Performs better than my desktop (3070ti, ryzen 7 3700x). Haven't seen any info on whether or not it has an additional m.2 slot, so I'd like to know that before cracking it open (did so on my 2022 version). Tampering with Armorycrate and power saving settings allows me to get a good 6+ hours of battery life, totally serviceable for school use though I keep the power cord and a battery bank close at hand anyway. Somewhat annoyed by the lack of USB A connectors, there's only 2. There are 2 USB C connectors which is nice, but I don't have anything to leverage those at the moment. I preferred having the ports on the back rather than the sides as they now interfere with the workspace, but understand the sacrifice for cooling. Haven't run into any issues as of yet, a month after purchase. Very satisfied. Read more

My computer was defective from day 1. The seller/Amazon required me to spend hours troubleshooting online with Asus before having the option to return the defective computer. Asus in turn required me to send the computer to them for repair before I could return. Asus found defective parts, out of date drivers/firmware (which were supposedly updated when I did the troubleshooting with them via remote access/phone), and sent it back. It is still now working properly and Asus said I have to send it back to them again for repair. In the meantime I contacted the seller on Amazon who now says that "Unfortunately, the return window has been passed. You would need to place a new order. After you receive the new laptop, you can initiate a return request. The quality of ASUS laptop is quite good, it is unlikely you would had such problem again." In other words, there is no return policy because the required steps to troubleshoot a day 0 issue with the computer will put the order outside the return window. I'm guessing the seller is hoping a different seller will fulfill an order for a new unit and I'll then return the lemon I received for that other seller to deal with. Read more

La mejor compra que pude haber hecho Read more