Flawless setup with Cubase. Was up and running with all features in15 minutes. Read more

I wanted to like it, but, having had trouble setting it up, particularly when it bricked itself during a firmware update, it took several days before Icon were able to tell me how to do a manual factory reset on the unit; it's not in the manual, it's not online, but it's a function that most people have to do on equipment like this on a regular basis. In terms of the functions, build-quality and the cost, it's hard to fault, but support and the quality/depth on the manual are just as important. Read more

This thing is awesome. The ease of use and the amount of customizable knows and touch screen is game changer. Read more

Had erratic connectivity\functionality out of the box on USB with supplied cable, timecode display did not update correctly with the counter in DP11 and the zoom\scroll buttons worked intermittently, other functions worked OK - disappointing as MOTU claim to provide support for the Icon surfaces. Unable to flash firmware as the unit would not go into firmware mode. After several hours and more reboots the unit failed to even be detected in Device Manager, different cables & ports were tried with no resolution. Returned for refund. Read more

Unboxing Review: This product will likely be returned. The configuration software for macOS is unsigned and therefore cannot be installed due to Gatekeeper. I haven’t had the chance to investigate workarounds yet, but I know there’s likely a command-line hack available. However, at this price point, I shouldn’t have to resort to such measures. I managed to complete an initial configuration using a Windows PC, but there’s odd behavior when using it with my M1 MacBook. Specifically, the device only connects when using a hub or dock; it won’t connect directly to the computer. The hardware itself is well-designed. It’s a good size for an average desktop, and for reference, the included photo shows it next to a Magic Trackpad for scale. The build is entirely plastic, but the OLED displays are bright and have wide viewing angles. The touch buttons reliably register input, but there’s no haptic feedback. This can be confusing if you press an unassigned button and expect a response, as it might seem like the button wasn’t pressed at all. On the other hand, the motorized fader is a standout feature and works impressively. If iCON (given their Apple-inspired capitalization, you’d expect better macOS support) updates their configuration software to be compatible with macOS, I’d immediately add a star to my rating. Once I’ve fully set up the controls to my liking, I’ll update this review. My initial impression, however, is that the company still has some work to do. Read more