I absolutely love this product. It’s succeeded my expectations. I would recommend it✔️ Read more

This thing works great! I have had it for about a year now. The timer works great. Have the flame set to come on and go off at certain times. The heater works great in the winter. Looks very realistic. Love that it has different colors for the flame. Read more

The "crackling sound" is more like gravel being shaken around in a tin can. Read more

Perfect add to my home with out the hazard of a real fire in the fireplace. Sound is perfect to relax and have a glass of wine. Read more

Read the review of the guy who converted from wood to gas and then had to repaint the living room from the soot so he went with this, and as someone who had been considering doing the same thing with a 24ft vaulted living room, I decided I should also try this. After a week of use, here are my thoughts: Pros: Color, lighting, design, and heat are all top-notch. The remote works well. No smell from the heater and it really brings my formerly dead fireplace to life along with the flat black fireplace paint I also got from Amazon that I painted the fire box with. Cons: This is the only reason I knocked it down from 5 stars is that it does make sound (if you want it to and turn up the volume), but it really doesn't sound anything like a crackling fire. Just sort of odd clicking sounds through the worst speaker ever. It's so bad that if I was designing this I would remove the sound altogether because it takes away from what is otherwise a good product. So, I use ours without sound, and it works great. Overall, I would recommend buying the insert and I think it is good value for the money. The opportunity though for the company is to either improve the sound or remove it. Otherwise, everything else is awesome. Read more