Let me first say that I rarely review products I buy and that I’m generally a big fan of Cuisinart. I have a number of the brand’s products and will continue buying them. But I really felt compelled to offer an honest review of this disappointing product. So here goes: I was looking forward to being able to create my own recipes (high protein, keto) for this soft serve machine. I decided to try a couple recipes from the book first to make sure I’m familiar with the machine using what I would expect to be well-tested recipes. What a huge disappointment. First, the machine is huge, so unless you have counter space for it to “live” or a large accessible cupboard, I wouldn’t recommend this. If I’d kept it I would’ve stored it in the garage (although it was like a logic puzzle getting it back in the box!) and probably rarely used it. But for me, it’s not even worth keeping. The process is cumbersome and takes a long time (over 24 hours from start to finish) - as long as any traditional homemade ice cream machine. So there’s no advantage there. The first attempt, we weren’t quite ready to eat the ice cream when it was ready so it sat there for about 15 minutes. By the time we were ready, it had frozen so hard that the flimsy mixer couldn’t spin Through the thicker mixture anymore. Once it finally thawed to be “spinnable” again, we opened the serving arm and it came out in “plops,” not a steady stream from which you could make a cone. My husband gave up and opened the lid to serve himself with a spoon. Also the name is misleading because the toppings are just that - toppings. There’s no mixing IN to the soft serve like the name implies. We tried a second recipe on the second night we had it and we’re equally disappointed. Furthermore, the cleaning is a challenge. You can’t submerse the machine - obviously - but the receptacle where the ice cream bowl sits gets ice cream all over it and it does not appear to be detachable. For me, it was not worth the money for a large gadget that I’ll rarely use. I’ve read many reviews and am befuddled by claims that this is easy to use or clean or that it’s sturdy. IMHO this was a swing and a miss for Cuisinart. I’m sending it back today. Grateful that we do have that ability. Read more

Hard to give anything else over 1/5 for a ice cream maker that doesnt make ice cream, at best ive gotten a very cold slushy soup. Bowl was left in the freezer for a whole day and the dessert base was left in fridge for 4hours + 30min in the freezer to make it the coldest i could without freezing it. didn't work. From what i've read the freezer need to be at -18C, ideally -26C, im not even sure mine can go that low even on coldest setting. Read more

This product must be the worst says ice cream maker ever. Value for money what a waste . Followed instructions and ice cream . Couldn’t even say it was ice cream . Will be returning this product avoid at all cost Read more

Love this item! Saved money buying ice cream. Read more

It’s so easy to use. My son asked for an ice cream machine for his birthday we got this one. We made ice cream cones with a recipe in the book it gives it worked great Read more