I bought this direct from Amazon.com, but there seems to be some variation in the seller of the product. In my case, the computer came in new condition and has worked great so far. However, it was pre-loaded with a 3 year old version of Windows 11, which kept creating errors as it tried to update to the latest version. The hard drive was also partitioned with about 1/3 of the drive capacity on a C:/ drive and the remaining 2/3 on a D:/ drive. I'm not sure why it was set up that way. I needed to re-install the latest version of Windows 11 (which is easy to download from Microsoft) to combine the partitions. But, the computer's BIOS was set to view the hard drive as "RAID" instead of "ACHI", which meant that the Windows installer didn't "see" the hard drive. Once, I made the switch in the BIOS to ACHI, then the Windows installer recognized the drive and I could delete all of the partitions, and I now have a single 2TB partition with the latest version of Windows 11. One other minor problem was that the "clean install" of Windows 11 didn't include the Wi-Fi drivers, so I initially needed to connect the computer to my router with an ethernet cable to get it to download that driver and other updates (which Windows Update did automatically). I'm happy with the product overall...it's difficult to find a computer with this much memory and hard drive capacity without spending 1000s of dollars. But, there were some unexpected complications with how the computer was configured. I wouldn't recommend it for people who don't feel comfortable with (or know someone who is comfortable with) the process above. Read more

This was my fourth ASUS laptop. The first one was great, the next two OK, this one was a dumpster fire. Straight out of the box, it would not boot up. I spent several hours trying to get it to work, then decided that I didn't need to pay the premium price that ASUS charges to get a non-functioning machine. Read more

This was my 4th ASUS laptop; most of my other ASUS laptops were excellent. This one was a bit noisy during daily use at first, but this was not a huge concern. However, the laptop became exetremely slow, crashed, and was not able to be reset or reinstalled in any way after one year. The reason might lie in some conflicts towards the accompanied Win 11 system; however, I am not certain as I was not able to debug it in any way. Read more

I had to return not one, but 2 $2000 laptops with exact same touchpad issues with it being loose and making clicking sounds every time you take your hand off or doing circular motions. This is not the quality that I expected from the brand I trusted, especially in such price range. Read more

Nothing to dislike! Am using this laptop for regular work (emails, news, preparing papers, etc.). Read more