I bought this item as new (nothing on it says it was refurbished), but the seller never transferred ownership to me and basically lied about its condition. I've now spent a combined 10 hours with Dell over a month trying to get them to transfer ownership and the seller will neither help and now Dell tells me it doesn't matter anyway because they consider the item refurbished because I am the second owner. So, Dell refuses to sell me an extended warranty for it. Read more

I bought one in Sept 2023. First the USB ports on the right side went out. I thought that was odd. Asked for support they said it looked like I abused the ports. I had one left and planned to see if I could get it fixed but just have t had the time to be without my computer. Then last night the video card went out. I have had well over 10 Dells in my professional career and personal. This is the first computer that has let me down. Read more

Have had for almost a year and reinstalled windows twice attempting to resolve issue. Device will freeze or lock up during use. CPU and Memory use low when issue presents. Diagnostics clean. Have set windows enhancements off still no resolution. Makes long term use of device frustrating. Read more

Paid a little more for this one thinking it would be better. It's about as slow as my other one. The wifi keeps shutting off randomly on it. It's fine on every other device in my house. When I trouble shoot, it says turn on wifi. Then I try and it takes forever for it to turn it on, and I have to restart the computer and try again. The adapter that came with it is also junk. The computer keeps saying it’s incompatible and then only charges half the time. I believe I was sent an old power cord. If not, it’s at least defective. My cheaper laptop worked better than this one. It's a big disappointment. Edit: ended up returning because it stopped charging completely. I contacted the seller, and they never got back to me, so I went through Amazon and they were friendly and let me return. Don’t recommend buying computers from this seller. There are lots of other sellers to buy computers from on Amazon. Read more

Nice computer... happy with the purchase experience...! Read more

LO UNICO QUE NO ME GUSTO ES QUE EN EL RESUMEN DEL PRODUCTO SE DICE QUE EL TECLADO ES RETROILUMINADO, Y ESTO ES FALSO. Read more

Very new, but works like it should. Read more

3540 With backlighting GOOD PRODUCT GIVE OTS AD THANKS Read more