An excellent electric fire delivered quickly and safely. Highly recommended. Read more

This is a sturdy good quality fire from a well known brand. The fire effect is amazing and very realistic. It has multiple functions flame type thermostat timer even onr of the flames has a blue function. The temperature come up digitally and when you reach the desired one it switches off. I swear the room feels warmer just when the flames are switched on not even the heating ! I know it's only psychological but it shows how realistic and comforting the flames are. Make no mistake there is a powerful heater in this fire. I love it and it's switched on every day. A previous one I bought from another provider online failed to even switch on and was sent straight back. So I was straight onto Amazon and the rest is history with a faultless performance since I unboxed it and switched it on fantastic Read more

Super easy to install. Looks like real wood burner. Easy cleaning. Setting to your liking. Very efficient for heating up room. Read more

I got this from the Amazon warehouse and it was delivered yesterday and it was a returned item. The description said the original box was damaged but the box was butchered. But it was delivered two days early so that's a good point. That was my first problem. At first when I plugged it in it was very quiet with just the fire effect running. But after a few hours with just the fire effect running it gradually started getting louder and that random squeak which some people have shown in their video clips started. This can be fixed by taking it apart and putting axle grease on the two plastic bearings inside. When Dimplex make these fires I would suggest they put some sort of silicone or rubber damper between the chassis and the motor that turns the rotisary with pieces of foil on it with the light shining on it which simulates the flames. This would reduce the hum from the motor. This doesn't bother me much because I wear noise cancelling headphones but I can still kind of heat that squeak with the noise cancelling enabled. My next minor gripe is the way the flame effect is simulated. What I'm seeing is not properly random. When you watch it for a few seconds and when you know how it works you will see the flame effect looping / repeating every few seconds. There's an arm attached to a motor which rotates. This arm has foils on it which a light shines on then that reflects onto the back of the fireplace simulating flame. What it looks like is every 180 degrees they have the foils lined along at a straight line from left to right and the whole way acrosd making the flame go the full height of the fire. They should have put those at different places making them look more random which would make it a bit more realistic. I don't think my one is covered by a warranty so I'm going to have a look and see if I can rotate some of those foils a very small bit at different angles. Also there's a few light brightness with this. There's high , medium and low. There's also pulsating light effect BUT this effect is not described as to what it does. The pulsating effect isn't making the flame effect pulsating. With pulsating enabled the flame effect is full bright. I'll tell you what pulsating does next... There's also a light you can turn on to light the coals. This light is where the fan blows. There's two led lights up there shining downwards. When you turn on pulsating it's this light that flickers which simulates a fire effect on the coals and on the floor in front of the fire. It would have been a lot better if the fire effect actually pulsated and the orange light under the coals too. Turning on the blue flame effect is great though and this looks very random. It's a far better effect than the yellow flame. If they could make the main flame effect very like the blue flame effect and a bit more random it would make it more cozy. I don't need the heater in this so I can't comment on that. I just needed a fire because the council removed my fireplace nearly two years ago and I missed having a fireplace. I know Dimplex used to make fire surrounds but I haven't found them available anywhere. I just want a wooden fire surround with a black effect. It's not all bad. I've had a cheap model fire and the fire effect in it was a lot worse and the motor noise was way worse. This is a decent fire I'm just disappointed that the fire effect isn't more random and not like a fire gig set on repeat. Read more

Attractive design, easy to operate, a welcome addition to my sitting room. The flames make one feel warmer even when the heat is not switched on. Several heat settings available . Useful remote control to save getting up to adjust. Very pleased with this purchase. Read more