他の方が詳しく書かれていますので省きますが、サポートは本当にその通りです。 やる気の全くないサポート体制。 ただし音質は良いお気に入りのイヤホンです。 良いもの良いと割り切って、故障時は難行苦行を厭わないという強者だけが購入して下さい。怖いもの好きな方だけのイヤホンです。 繰り返しますが、音質は素晴らしい。 Amazonカスタマーさんの素晴らしい対応で交換していただけるのですが、充電系が弱そうでまた故障するのではという厄介者を抱えることになりました(笑) 代替品送られてきました。いきなりの充電不良です、右チャンネル充電不可。 返品することにしました。 さようならゼンハイザー。 Read more

Unboxing ----------- The box is an all cardboard affair - nice to see companies moving away from plastic trash since most of the time any case/box is trash. Comes with a usb A > C cable (10cm) 3x Sets of ear tips (XS/S/L) with mediums pre-fitted as normal 3x Sets of ear fins / wings (Flush/Small/Large) Loads of paperwork and a quick start guide The buds come packages inside the lovely material covered charging case, which supports USB-C and Qi wireless charging. The case has a satisfying solid feel to it and the lid holds closed via a reasonably strong magnet Initial Pairing, fitting and use ---------------------------------- Taking the buds from their case they immediately go into pairing mode as is fairly typical and showed up straight away on my S23 and paired as expected. I opened up the Sennheiser app which i'd downloaded and it offered a firmware update, the update seemed to lift the version quite a lot so worth doing. The update needs the buds removed from the case so would recommend making sure they've got 50%+ battery and even though the app said 20 minutes to do, i'd say all told it was closer to 10m. The app unlocks a variety of options: EQ (both old fashion sliders of low/mid/high) and a personalised EQ option in which you select the sound balance you like of a series of music it plays. ANC modes in which you have just anti-wind, full on or off. The ANC here seems very solid and much better than previous products i've used Customise buttons - pick how you want touches / controls to be interpreted Transparancy Mode - letting you hear what's going on either with or without music Sound Zones - Setting EQ/ANC and other settings based on a geo-fenced location. So if you regularly commute or whatever you can set a different bunch of settings for the train vs office vs home etc Fit Test - Plays a bunch of sounds to check how well you've got the earbuds sealed/seated in order to maximise the music. The app / controls all seem responsive and work well. No issues here Impressions on sound / fit / feel ------------------------------------- I used the XS tips + Large wings and the buds sit securely in my ears (a major problem i have with TWS is getting them to feel like they won't fall out every 2 minutes) The sound stage feels wider than most IEM's i've used. Doesn't feel like it's just inside your head but a little wider. No open-back headphones wide but good for In-ears. The sound itself is rich leaning towards warm but only slightly. The default sound without EQ is perfectly fine. The bass is full and pleasant without making anything muddy. The drivers handle the full range well. There's bass-boost if you need more bass but i found that made the sound feel a little duller. It worked better when using EQ sliders. The treble is defined and present without sibiliance The fit in my ears is tremendously comfortable. They're snug without putting any pressure on the antihelix which a lot do and causes fatigue on that part. The wings sit snugly in the cymba concha but again are very soft silicone so provide a degree of stability without pressure. I can definitely shake my head vigourously without the buds working loose and they're sitting here without feeling like i need to adjust them every 2 minutes. I reckon i could easily sit all day with these on Overall ====== Total winner for me. Very happy customer. Will be keeping these as a daily driver for a long long time. Read more

Hi quality sound as Senheizer is excellent for that but these ear plugs are very uncomfortable. I don't have anormal ears and all my precedent ear plugs in many brand never have that problem. The fact is after few minutes the plugs became itchy and I have to remove them. Is that the shape which cause that or the material who cause sort of allergy. I don't know. But deceived for the first time by Senheizer. Read more

From the moment I fitted them into my ears I knew why these are sought after. So comfortable, brilliant ANC and powerful speakers. Read more

I purchased these earphones in April and on the 1st of October they stopped working. When I contacted Amazon they said there is NO warranty on "Global Items". In other words I paid over $200 for a dud item which is now worthless and cannot be fixed! This is an absolute joke and I would be very cautious in the future when purchasing something from Amazon! Read more

If you store the item for over 4 weeks without charging. The buds do not work. If you try to recharge it does NOT work. If you request for an invoice for the item in order to get assistance on how to fix them , you are informed there are no invoices. This product has 48 months warranty however without this invoice they are unable to assist you to get them fixed under warranty . Very disappointed Read more

first 2 weeks it was really good, then people couldnt hear me properly. i thought it was something to do with the IOS so i waited for an update and still it didnt improve much. Is it because i only use one ear piece to talk.. im not sure. if i keep both then you feel really immersed and cant hear much anything of the ambient noise. so for example its dangerous to keep this and walk around.. i feel. Its really impressive in sound reproduction when listening to music.. Sennheiser class. But not impressed with communication, i’ m thinking to buy the cheaper CX series for this. I have been using the brilliant Momentum free for about 6 yrs and gifted it to someone special. Is there any Sennheiser support reading this please comment/help... its not cheap so please be considerate.. so that people like me keep buying Sennheiser. Read more