I’ve bought this one to replace my old one from DeLonghi. I was really happy to get it at my home. But later I faced several issues you should know before buying it. It looks great, it’s fully automated and easy-to-use (with some restrictions for sure. Some beverages are not available on the front panel, just on the submenu. And no way to tweak). I managed to get perfect espresso, this was my goal ☺️ Although, some tweaks were difficult or even impossible I was satisfied. Just for two weeks. Then it bursted after just two weeks of usage (steam came literally from everywhere). A technical guy told me that this was not my fault (I would be surprised otherwise) and filed the report for a replacement. Several days (waiting for this guy to come and waiting for a replacement) had been spent before I got a replacement one. Then new two weeks started. After two weeks the same situation happened. Burst. Calls to Miele support. Waiting for a technician. Waiting for a replacement. I wouldn’t have written the review if someone from the support had told me about the next steps (I mean it’s obviously not my fault again and the whole series may be bad. And I’m still waiting for someone to understand the situation and suggest a reasonable replacement) or at least contacted me to say sorry. It’s not my first product from Miele. I do hope it’s not my last too. But I will think twice before buying Miele (at least in the UAE). UPD: I’ve been contacted. Due to the countrywide holidays a person to make a decision about replacement or refunding was not available. Support team could provide me with a temporarily machine. Still waiting for s decision. Read more