Will not hold charge and will not update to most recent Windows 10 (stalls) and is supposed to be window 11 compatible but that will not install. Probably a battery issue. I sent it back. I really wanted to keep it but only if it works. There is no way to replace the battery if it is bad. Read more

I used the machine for approximately 3 weeks and as completely happy and in love with it that I was, all of a sudden my GPU started crashing and one of my main programs I use that heavily uses the GPU would crash as well. I have returned the machine and am really hesitant to order another one because if this happens again, I will be putting Amazon out with this inconvenience of returning it again and they wont like that I am sure. I am really disappointed as I know this is the perfect laptop for me, but I have never had this problem happen after owning many many high end machines. I'm just wondering if anyone else has had this problem. Basically what happens is that all of a sudden I hear the windows sound that something has been unplugged, and I look in the device manager and it only shows my Intel integrated graphics. I then have to restart the machine so the GPU will reinstall. I spent a good hour to an hour and a half with Surface support who couldn't figure it out either so who knows what was wrong with the machine. Amazon was wonderful through a few issues I had as well with the machine as it came with a faulty charger that had to be replaced via Amazon sending me a whole new machine because my current machine was not charging correctly when using the charger it came with. Lightening struck twice with the machine but I understand it is probably isolated because I cant find anyone who has had the problem I have had and the huge majority of those who bought this machine are thrilled with it so I know it is a great machine. Although I am really frustrated at how this all turned out, I am happy I purchased it from Amazon because they have always done the right thing and I am so pleased with their professionalism, their attentiveness to my needs, and they always want to make sure I am completely happy. I just hope I don't have to return another one if I get another one! I did not write this to discourage anyone from buying the product. I have owned several Surface products and love them so much, Microsoft and a few writers wrote articles about how I used the Surface Pro 4 when I had one so I love the brand. The Surface Book 2 is a great product and massively powerful. I just want others to know what happened with my system in case anyone else has the same thing happen to them. And I am confident if anyone else has issues with theirs, I know Amazon and Surface support will do whatever they can to help. Read more

I made the decision to sell my slightly aging gaming tower as I started into a Information Design program at school. So I needed a portable, high powered, all in one laptop to replace my desktop; while also meeting the needs of a student. I do not think there is a laptop on the market that could meet all these needs better. The display is perfect for video and photo content, the size factor is the right mix of large enough display and keyboard, while still fitting comfortably in the hand and backpack. Touch screen and tablet functionality is perfect for my usage; as I am not a digital artist full time. I game on this thing consistently, mostly FF:14 and lighter title's but I also completed DQ:11 and it ran great; the i7 and 1050 will handle everything besides the most demanding of PC titles. The battery has never died on me. Full school days and work days without a charger with me and I've only ran it into battery saver twice, both times because I forgot to charge it the night before. (you CAN charge with a Usb type-C powerbank if it is the proper wattage!) I am extremely pleased with my purchase decision and in the premium laptop space, you aren't easily going to find anything that feels this nice and performs this well. Read more

The laptop is great. The seller was even better. Just be careful if you want Microsoft complete, you have to do it while ordering and not after Read more

Este dispositivo es uno de los mejores equipos que puedes comprar en el 2018, no hay nada parecido a esto en el mercado, tienes unas especificaciones muy buenas y la calidad de construcción y el teclado son excelentes, mucho mejor que una mac. PERO yo uso esta computadora de vez en cuando para jugar (específicamente Starcraft 2) y debido al formato de pantalla que es de 3:2 y la alta resolución que tiene, si quieres jugar tu juego sin ninguna barra negra o sin que se vea pixeleado tendrás que jugarlo a la resolución de 3000x2000 que es casi 4K, lo que quiere decir que tendrás que bajar los gráficos del juego a niveles medios o bajos para poder tener una experiencia fluida, en mi caso con Starcraft 2 lo juego con gráficos Altos a más o menos 45 fps. Si quieren comprar esta computadora para jugar juegos de vez en cuando es un punto importante a considerar. Read more