Great customer service. I ordered this tiller and received it within 4 days. Assembly was quick and easy. Being self confident I turned it on it's side and filled the oil chamber. I took it outside to crank and it wouldn't start. I was very disappointed and figured I had just been ripped off on another cheap piece of Chinese junk. I called customer service and the man I talked to was extremely polite, and pointed out that it is important not to put too much oil in this tiller. 2.5 ounces is the proper oil level. Had I took the time to read the instructions I would have seen this. I asked if I could just pour out the oil and start over, he advised me to not do this. He explained he would send me another tiller right away. I received the new tiller within 3 days, followed the instructions on adding oil and it cranked on the fist pull every time I started it. This little tiller is a beast, it will till with so little effort. Within 45 minutes I had tilled up a new garden plot that is 20'x30'. It would have taken me hours with a shovel or fork. The new tiller came with a shipping return sticker and It was easy packing away the first tiller into the box of the new one. UPS picked it up and returned it for free. I never had to call Amazon at all. Garden Trax customer service 800# was all it took to solve the problem fast and free. Great product and really great customer service. Read more

Light weight, great price and does the job quickly and efficiently. We found that it will not cut through turf, but once we turned over the soil with a shovel and ran the cultivator over the dirt clods, it made fast work of breaking down the soil. Hard to start with the pull, but once it is going it doesn’t stop. Read more

Upon startup, the unit would only idle. After some investigating, I found the throttle cable not connected to the carburetor. I figured it was an oops so I connected it and away I went.. The motor runs great. The tines do their job very well. However, the carburetor will stick momentarily in any position and indefinitely in full throttle, that is until the throttle cable comes out of the swivel connector and then unit will only idle. Everything but the carburetor on this works great, unfortunately because the carb is troublesome, I’m going to pursue returning this unit for a different model, if a replacement carburetor is no available. Read more

This was my first time owning a cultivator so I was a bit nervous. The box arrived and instructions were so easy to put it together it took only 5 minutes! After reading other reviews, I knew to make sure to add the oil and not overfill. I think the oil provided was 2.4 oz as required but I was very cautious and poured some, checked, poured some more until it filled to the correct level on the dip stick. Make sure to read the instructions on the operation. I followed everything and it started up on the 2nd pull. It worked flawlessly and I would turn it off occasionally and it started up again on the 1st pull each time. This little thing is a time saver in turning up the soil for planting. I would recommend this very highly and it's the perfect size for my flower bed! Read more

Broke within 1 minute of use. Gear box is clearly defective. I took 1 pass of the garden in fairly loose soil and few weeds to start it off easy and that was all it took for the gear box to be pickled. Read more